Privacy policy

Last updated: October 26, 2024

This Privacy Policy describes how Lunikon (“the Website”, “we”, “us”, or “our”) collects, uses, and discloses personal information when you visit lunikon.com (the “Website”), use our services, make a purchase, or otherwise interact with us in relation to the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, visitor, or any other individual whose information we have collected as described in this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources and have done so within the past 12 months, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use any of the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The types of personal information we collect depend on how you interact with the Website and use the Services.
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information You Provide Directly

Information you submit to us through the Services may include:

  • Contact information such as your name, address, phone number, and email address.

  • Order information such as billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information such as your username, password, security questions, and other information used for account security.

  • Customer support information, including the content of messages you send us when you contact us.

Certain features of the Services may require you to provide specific information. You may choose not to provide this information, but doing so may limit your ability to use or access those features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services (“Usage Data”).
We may use cookies, pixels, and similar technologies (“Cookies”) for this purpose.

Usage Data may include:

  • Device information

  • Browser information

  • Network connection data

  • IP address

  • Information about how you interact with the Website and your account

Information We Receive From Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Website and Services, including Shopify

  • Payment processors, who collect payment information (e.g., bank account details, credit/debit card info, billing address) to process payments, fulfill orders, and provide requested products or services

We and third parties may also automatically collect information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we receive from third parties is treated in accordance with this Privacy Policy.
See also the section Third-Party Websites and Links below.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and fulfill our contract with you — including processing payments, fulfilling orders, sending account and transaction notifications, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling related features.

We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may use. Shopify processes this information in accordance with its Privacy Policy and Consumer Privacy Notice.

Marketing and Advertising

We may use your personal information for marketing and advertising purposes — for example, to send marketing emails, SMS messages, postal mail, or to display ads for products or services.

Where applicable, this may include using your data to personalize the Website and advertisements across other sites.
If you are located in the EEA, the legal basis for this processing is our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).

Security and Fraud Prevention

We use your personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity.
If you create an account, you are responsible for keeping your login credentials secure.
If you believe your account has been compromised, contact us immediately.

If you are in the EEA, the legal basis for this processing is our legitimate interest in maintaining the security of the Website (Art. 6(1)(f) GDPR).

Communication and Service Improvement

We use your personal information to provide customer support and improve the Services.
This is in our legitimate interest to respond to you, offer effective Services, and maintain our business relationship (Art. 6(1)(f) GDPR).

Cookies

We use cookies on our Website.
Details about cookies used through Shopify can be found at:
https://www.shopify.com/legal/cookies

Cookies help us operate and improve the Website, store your preferences, perform analytics, and understand user interaction. Third parties may also place cookies to personalize services, products, and advertising.

You may block or delete cookies through your browser settings, but doing so may impact your experience and limit functionality.

Our Website does not currently respond to “Do Not Track” signals. More information at:
http://www.allaboutdnt.com/

How We Share Personal Information

We may share your personal information for the purposes described in this Privacy Policy, including:

  • With service providers (e.g., IT management, payment processing, fulfillment, shipping, customer support, analytics)

  • With business and marketing partners who use your information according to their own privacy policies

  • With your consent, such as when using social media features or integrations

  • With affiliates and within our corporate group

  • In connection with business transactions (e.g., mergers, bankruptcy)

  • To comply with legal obligations (subpoenas, warrants, etc.)

Disclosures Within the Last 12 Months:

Category of Data Recipients
Identifiers & basic contact data Service providers, business partners, affiliates
Personal information under CA Records Act Same as above
Commercial information Same as above
Internet/network activity Same as above
Geolocation data Same as above

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our Website may contain links to third-party websites or platforms.
We are not responsible for their privacy or security practices.
Information shared publicly or on third-party platforms may be viewed by others without restriction.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children.
If a child has provided information, parents/guardians may contact us to request deletion.

We have no actual knowledge that we have “sold” or “shared” data of users under 16 years of age.

Security and Data Retention

No security method is perfect.
Do not use insecure channels to send us sensitive information.

Data retention depends on account needs, legal obligations, dispute resolution, and contractual requirements.

Your Rights

Depending on where you live, you may have rights such as:

  • Right to access your personal information

  • Right to deletion

  • Right to correction

  • Right to data portability

  • Right to opt-out of sale, sharing, or targeted advertising

  • Right to restrict processing

  • Right to withdraw consent

  • Right to appeal decisions

  • Right to manage communication preferences

You may exercise these rights via our Website or by contacting us.
We may need to verify your identity before responding.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, contact us.
If you are not satisfied, you may have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country of residence.
When transferring data from Europe, we rely on Standard Contractual Clauses or equivalent mechanisms unless the destination country has an adequacy decision.

Contact

If you have questions about our privacy practices or wish to exercise your rights, email us at:
info@lunikon.com

Unless otherwise stated, we are the data controller for your personal information under applicable data protection laws.